Legal

Privacy Policy

Last updated: September 2026

1. Introduction

NOVATIC LTD respects your privacy and is committed to protecting personal information processed through this website.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or communicate with us.

For the purposes of applicable UK data protection legislation, the data controller is NOVATIC LTD, Company Number 13498768, Office 1746, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom. Email: contact@novatic.co.uk · Telephone: +44 7868 237193

2. Information We May Collect

Depending on how you interact with our website, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Company or organisation
  • Information submitted through contact forms
  • Correspondence with NOVATIC LTD
  • IP address
  • Browser and device information
  • Website usage information
  • Cookie and consent preferences
  • Technical information necessary for website security and operation

3. How We Collect Information

Information may be collected when you:

  • Submit a contact form
  • Contact us by email or telephone
  • Browse our website
  • Interact with website functionality
  • Provide information directly to us
  • Consent to optional cookies or analytics technologies

Some technical information may be collected automatically when you use the website.

4. How We Use Personal Information

We may process information to:

  • Respond to enquiries
  • Communicate with prospective customers, suppliers and partners
  • Operate and secure our website
  • Provide requested information
  • Manage business relationships
  • Improve our website and services
  • Understand website performance where permitted
  • Meet legal and regulatory obligations
  • Establish, exercise or defend legal rights
  • Prevent fraud, misuse or security incidents

5. Legal Bases

Depending on the circumstances, we may process personal information because:

  • You have provided consent;
  • Processing is necessary to take steps at your request before entering into a contract;
  • Processing is necessary to perform a contract;
  • Processing is necessary to comply with a legal obligation; or
  • Processing is necessary for our legitimate business interests, where those interests are not overridden by your rights.

6. Sharing Information

We do not sell personal information.

We may share information with trusted service providers where reasonably necessary to operate our business and website, including hosting, IT, security, communications, professional advisers and analytics providers where applicable.

We may also disclose information where required by law or a competent authority.

7. International Transfers

Some technology or service providers may process information outside the United Kingdom.

Where applicable, NOVATIC LTD will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards required by applicable data protection law.

8. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, regulatory and dispute-resolution requirements.

Retention periods may differ depending on the type of information and purpose of processing.

9. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

No internet-based system can, however, be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, individuals may have rights relating to their personal information, including rights to:

  • Request access
  • Request correction
  • Request deletion
  • Restrict certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing relies on consent

Requests can be sent to contact@novatic.co.uk.

Individuals may also have the right to complain to the UK Information Commissioner's Office.

11. Cookies

Our website may use cookies and similar technologies.

Please see our Cookie Policy or open to manage your preferences.

12. Third-Party Websites

Our website may contain links to third-party websites.

NOVATIC LTD is not responsible for the privacy practices or content of independent third-party websites.

13. Changes

We may update this Privacy Policy periodically to reflect changes to our website, business activities or applicable requirements. The current version will be published on this website.

14. Contact

NOVATIC LTD · contact@novatic.co.uk · +44 7868 237193